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FAQ

Ordering

I placed an order but didn't receive an order confirmation. Did you receive my order?

You will receive a conformation email from us when you place an order. First, check that the order confirmation email has not gone into the trash or spam folders in your email account. If you still have no confirmation, then it is likely that the order has been unsuccessful. There are a number of reasons why an order hasn’t been successful. It could be due to the payment not being accepted or the order being placed under a different account. If you wish to double check whether an order has been placed, please contact our Customer Care team and we will be happy to investigate this further for you.

Can I amend my order after it has been placed?

Once you submit an order on the Site, we can’t guarantee changes or cancellations, because of the speed and efficiency of our order processing and fulfillment. If you would like to make changes to, or cancel, your order, please email info@topmates.com. Any cancelled order will be promptly refunded.

Can I choose the products I want in the Mate of the Month packages?

Yes - Sauce types are pre-selected, however feel free to customize your order checking the products you would like to receive.

Can I gift wrap an order?

We currentlly don't offer a gift wrapping service - however please advise if this is something you would appreciate us incorporating at info@topmates.com

Can I ship 1 order to multiple locations?

No. An order can only shipped to one location.

How do I track my order?

You can track your orders using the 'Postal tracking link' provided in all order dispatch emails, as well as in the 'Orders' sections of 'My Account'.

How are sales taxes handled on the site?

All prices shown on the Site are in U.S. Dollars and are exclusive of applicable sales tax. However, at this stage, there is no sales tax applied to any shipment of our food items across the USA.

Are there corporate discounts available for large orders?

TopMates® may use discretion in applying special discounts for large orders.  Please contact info@topmates.com to discuss.

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Refunds and Returns

What if I’m not happy with my order?

In the event that you are unhappy with your order, please email info@topmates.com to discuss your concern.

What if my order arrives damaged?

In the event that we processed your order incorrectly, or that you received a defective or damaged item, please email info@topmates.com within 2 days of receipt. We will provide a full refund and/or replace the item. On some occasions we will require defective or damaged items to be returned.

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General

Can I purchase your products in retail stores?

We are in the process of identifying suitable retailers for our products.  Please contact us on info@topmates.com, if you would like your local retailer to become a stockist.

 

Sauces

  • Apple & Mint Top Mates Aussie Finishing Sauce
    Apple & Mint

    Smell the aroma; a blend of mint, rosemary, apple & other spices create the perfect partner with lamb.  Lam...

  • Onion & Shiraz Top Mates Aussie Finishing Sauce
    Onion & Shiraz

    A sensational combination of onions, red wine & port. Very versatile, great with steak, a good roast or your...

  • Savory Cherry
    Savory Cherry

    Brace your taste buds for juicy cherries simmered with exotic spices. Serve up your best Christmas ham ever...

  • smoked roma tomato Top Mates Aussie Finishing Sauce
    Smoked Tomato

    Beautiful smoked tomatoes, enlivened with a hint of chilli and other spices.  Enjoy with barbecued sausages or g...

  • Savory PIneapple Top Mates Aussie Finishing Sauce
    Savory Pineapple

    Unleash golden pineapple & Asian spices for a tangy, fragrant sauce.  Perfect with pork, duck, chicken ...

  • Koala 22cm
    Koala 22cm

    Ever wanted to own a Koala - well now you can!  This super soft furry Mate is tops.

  • Chipotle & Onion
    Chipotle & Onion

    Flavorful onion heartily seasoned with chipotle peppers to add a kick to any dish. Delicious with grilled or roaste...

  • Our Guarantee

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