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Terms & Conditions

Terms and Conditions

Agreement between user and www.topmates.com
Welcome to www.topmates.com. The www.topmates.com website (the "Site") is comprised of various web pages operated by Top Mates US LLC ("Top Mates"). www.topmates.com is an E-commerce Site focusing on the sales of Top Mates Aussie Finishing Sauces and other products. www.topmates.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.topmates.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

Privacy
Your use of www.topmates.com is subject to Top Mates Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications
Visiting www.topmates.com or sending emails or other electronic communication to Top Mates constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Top Mates is not responsible for third party access to your account that results from theft or misappropriation of your account. Top Mates and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Top Mates does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.topmates.com only with permission of a parent or guardian.

Ordering
Once your order is placed, Top Mates® will accept that order as final and changes or cancellations cannot be made to the order. By placing an order, you agree to all the terms and conditions as advised by Top Mates®. Should a product not be available at the time of placing your order, Top Mates® reserves the right to contact you and advise you of your options. Top Mates® reserves the right to accept or reject the order for any reason, including but not limited to, the unavailability of any product, an error in the price posted on the website, an error in your order or a rejected payment.

Order confirmation
When your order is received, Top Mates® will send you an email confirmation of your order, including shipping costs, contact details and delivery address.

Postage & Delivery (Please see our Shipping & Delivery page)

We strive for prompt and safe shipping throughout the USA. Top Mates® will arrange to send your goods within 24 hours, using your selected shipping method. You may be required to sign for the package as proof of deliver. We cannot guarantee delivery times.

Payment conditions
All online orders must be prepaid. The order will be shipped after payment has been cleared. All prices exclude taxes - however at this moment, there are no US taxes applicable. All prices are quoted in US dollars. Please note that we do not store your credit card information on our server; and we use the latest SSL technology which allows secure, encrypted communication between your computer/device and our systems. If the card payment is declined by your issuer for any reason, we cannot hold goods against your order.

Product(s) Descriptions
Top Mates does not warrant that product descriptions or other content of any Top Mates Product or Service is accurate, complete, reliable, current, or error-free. If a product offered by Top Mates itself is not as described, your sole remedy is to return it in unused condition.

Pricing Errors
With respect to items sold by Top Mates, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Top Mates is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Return Policy
All goods leave our warehouse after passing through a quality control process. In the event you receive damaged product, please contact us within 2 days of receipt and we will discuss the issue with you. You will need to provide us with the Best Before date at the bottom of the jar.

Guarantee
If you are not completely satisfied contact us within 30 days of receiving your order. We will provide an appropriate replacement or refund.

Links to third party sites/Third party services
www.topmates.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Top Mates and Top Mates is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Top Mates is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Top Mates of the site or any association with its operators.

Certain services made available via www.topmates.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.topmates.com domain, you hereby acknowledge and consent that Top Mates may share such information and data with any third party with whom Top Mates has a contractual relationship to provide the requested product, service or functionality on behalf of www.topmates.com users and customers.

No unlawful or prohibited use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use www.topmates.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Top Mates that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Top Mates or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Top Mates content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Top Mates and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Top Mates or our licensors except as expressly authorized by these Terms.

Third Party Accounts
You will be able to connect your Top Mates account to third party accounts. By connecting your Top Mates account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

International Users
The Service is controlled, operated and administered by Top Mates from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Top Mates Content accessed through www.topmates.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Termination/access restriction
Top Mates reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Nevada and you hereby consent to the exclusive jurisdiction and venue of courts in Nevada in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Top Mates as a result of this agreement or use of the Site. Top Mates's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Top Mates's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Top Mates with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Top Mates with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Top Mates with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Posting of Reviews, Comments, and other Communications
Top Mates may allow visitors to post reviews, comments, photos, videos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Top Mates reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Top Mates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Top Mates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Top Mates for all claims resulting from content you supply. Top Mates has the right but not the obligation to monitor and edit or remove any activity or content. Top Mates takes no responsibility and assumes no liability for any content posted by you or any third party.

Indemnification
You agree to indemnify, defend and hold harmless Top Mates, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Top Mates reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Top Mates in asserting any available defenses.

Arbitration
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in Clark County, Nevada, USA. The arbitrators award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Applicable Law and Venue
By using any Top Mates' websites including but not limited to www.topmates.com and/or by using any and all Top Mates Products , you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Nevada, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Top Mates. Additionally, should a need for arbitration, mediation, litigation, or any legal action arise, both parties agree to have the dispute adjudicated in the Courts of Clark County, NV USA.

Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Employer agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

Liability disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. TOP MATES US LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

TOP MATES US LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. TOP MATES US LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TOP MATES US LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF TOP MATES US LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Changes to Terms
Top Mates reserves the right, in its sole discretion, to change the Terms under which www.topmates.com is offered. The most current version of the Terms will supersede all previous versions. Top Mates encourages you to periodically review the Terms to stay informed of our updates.

Contact Us
Top Mates welcomes your questions or comments regarding the Terms:

Top Mates US LLC
2248 Meridian Blvd., STE H
Minden, Nevada 89423

Email Address:
info@topmates.com

Effective as of September 24, 2015

Sauces

  • Apple & Mint Top Mates Aussie Finishing Sauce
    Apple & Mint

    Smell the aroma; a blend of mint, rosemary, apple & other spices create the perfect partner with lamb.  Lam...

  • Savory PIneapple Top Mates Aussie Finishing Sauce
    Savory Pineapple

    Unleash golden pineapple & Asian spices for a tangy, fragrant sauce.  Perfect with pork, duck, chicken ...

  • smoked roma tomato Top Mates Aussie Finishing Sauce
    Smoked Tomato

    Beautiful smoked tomatoes, enlivened with a hint of chilli and other spices.  Enjoy with barbecued sausages or g...

  • Chipotle & Onion
    Chipotle & Onion

    Flavorful onion heartily seasoned with chipotle peppers to add a kick to any dish. Delicious with grilled or roaste...

  • Savory Cherry
    Savory Cherry

    Brace your taste buds for juicy cherries simmered with exotic spices. Serve up your best Christmas ham ever...

  • Caramelized Garlic with lemon Top Mates Aussie Finishing Sauce
    Caramelized Garlic

    Lemon and zingy herbs add a fresh slant to a caramelised garlic base. Use with barbecued meat or seafood; perfect in ...

  • Onion & Shiraz Top Mates Aussie Finishing Sauce
    Onion & Shiraz

    A sensational combination of onions, red wine & port. Very versatile, great with steak, a good roast or your...

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